Job Description

Join a building operations team that keeps critical systems running smoothly around the clock. Use your technical skills and quick thinking to solve problems in real time—while growing your career in a high-impact, hands-on environment.

As Southeast Wisconsin’s largest locally owned mechanical contractor, TOTAL Mechanical delivers comprehensive, mission-critical solutions—from construction and automation to maintenance and emergency services—with an uncompromising commitment to customer service.

Work Location: Corporate Headquarters – Pewaukee

Division: Building Operations (Full Time, Exempt)

Under the direction of the Account Manager Supervisor, the Account Manager is responsible for taking all commercial service repair requests, both internal and external, and ensuring a timely response to the customer.

Qualifications

• Education: High School Diploma/GED
• Years of Relevant Work Experience: 1 to 2 years of service quoting experience
• Physical Job Requirements: Move within an office setting and operate computer software

Key Activities

1. Repair Quotes. Take, understand, evaluate, and prioritize repair requests from customers, Account Executives, and technicians.
2. Preventive Maintenance. Maintain and assist with complete orders and select vendors for supplying materials.
3. Technician Information. Maintain contact and record information from technicians.
4. Standards. Ensure SOPs are followed and create procedures when none exist. Help in the creation of procedures when none exist. Ensure all disciplines are using similar procedures.
5. Training. Keep current on vendor equipment updates and enhancements.

Benefits

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Paid Time Off and Paid Holidays
• Wellness Program including gym reimbursement, wellness discount, and rewards available

This job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total Mechanical, Inc. is an Equal Opportunity Employer

Job Tags

Full time, For contractors, Work experience placement, Work at office,

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