Job Description

Job Title: Auto Repair Shop Service Manager

Location: Hill and Dale Sales and Service

Job Type: Full-time

Salary: $1000-$1500 per Week

Job Summary: The Auto Repair Shop Service Manager is responsible for overseeing the daily operations of the service department, ensuring customer satisfaction, and managing a team of technicians and service advisors. This role involves coordinating repair and maintenance services, handling customer inquiries, managing budgets, and ensuring that the shop operates efficiently and profitably.

Key Responsibilities:

Service Operations Management:

• Oversee the day-to-day operations of the service department.
• Schedule and prioritize repair and maintenance work to ensure timely completion.
• Monitor shop workflow to maximize efficiency and productivity.
• Ensure that all repair work is performed correctly and meets industry standards.

Customer Service:

• Greet customers and handle service inquiries with professionalism and courtesy.
• Provide accurate estimates for repairs and maintenance services.
• Communicate with customers regarding the status of their vehicles and any additional repairs needed.
• Resolve customer complaints and ensure a high level of customer satisfaction.

Team Management:

• Recruit, train, and supervise service advisors, technicians, and other service department staff.
• Conduct performance evaluations and provide coaching to improve staff performance.
• Ensure compliance with safety regulations and company policies.
• Foster a positive work environment and promote teamwork within the service department.

Financial Management:

• Develop and manage the service department budget, including labor, parts, and overhead costs.
• Monitor financial performance and implement strategies to achieve revenue and profit goals.
• Review and approve invoices, ensuring accuracy and completeness.
• Manage inventory levels of parts and supplies, ensuring availability without overstocking.

Quality Control:

• Implement and maintain quality control procedures to ensure that all work meets the highest standards.
• Perform final inspections on completed repairs to ensure customer satisfaction.
• Monitor warranty work and ensure compliance with manufacturer requirements.

Vendor and Supplier Relations:

• Establish and maintain relationships with parts suppliers and vendors.
• Negotiate pricing and terms to ensure the best value for the shop.
• Coordinate with suppliers to ensure timely delivery of parts and materials.

Qualifications:

• High school diploma or equivalent; a degree in automotive technology or business management is a plus.
• Minimum of 5 years of experience in an auto repair shop, with at least 2 years in a supervisory or management role.
• Strong knowledge of automotive repair and maintenance procedures.
• Excellent customer service and communication skills.
• Proven ability to manage a team and drive performance.
• Strong organizational and problem-solving abilities.
• Proficiency in using automotive shop management software.
• Valid driver’s license.

Physical Requirements:

• Ability to work in a fast-paced environment.
• Ability to stand, walk, and lift moderate to heavy items as required.

Work Environment:

• Primarily in an automotive shop environment with exposure to noise, dust, and fumes.
• May require occasional travel for training or meetings.

How to Apply: Interested candidates should submit their resume and a cover letter outlining their qualifications and experience. 

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