Job Description

Contact Center Representative

Job Title: Contact Center Representative

Location: GPM Life Insurance, San Antonio

Department: Service Center

Pay: $21 hr.

Working Conditions: Office ( without remote opportunity )

Schedule: Monday – Thursday 7:45 AM – 5:00 PM and Friday 7:45 AM – 12:45 PM

Job Type: Full-Time

  ALL ABOUT GPM LIFE INSURANCE

As part of the team at GPM Life Insurance, you’ll strive to provide excellent customer service to our customers, agents, and GPM team. GPM believes in work-life balance, flexible hours, and half-day Fridays!

  Handling phone calls is the primary responsibility of a Contact Center Representative. The Contact Center is a dual function team and they’re the primary contact for customers and agents. 

  GPM Life encourages career growth! This three-tiered position allows advancement opportunities based on performance.

ALL ABOUT THE POSITION

As a Contact Center Representative, each day could bring new challenges, but a typical day will include the following responsibilities :

• Handle incoming calls and respond to incoming email requests via email, phone call or written correspondence.
• Prepare a written synopsis of each call to be stored in our document storage system.
• Complete requested forms and letters that will be sent to policyholders.
• On occasion a callback may be necessary to assist a policyholder.
• Send policy change forms and letters, i.e. beneficiary changes, names (marriage and/or divorce), and surrender of a policy.
• Provide policy value information, process loans, and assist agents with information.
• Performs other duties as assigned.

ALL ABOUT YOU

We are looking for someone with:

• The ability to work as a team and independently.
• Attention to detail.
• Retention of information and strict adhering to privacy rules is required.
• Willingness to learn about the difference between Life, Term and Universal Life policies and Annuities.
• Effective communication and customer service skills.
• Time management and organizational skills.
• Great people skills
• Professional demeanor.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School plus some college or equivalent.
• Customer service experience required.
• Experience in a life insurance environment preferred.

BENEFITS

• 401(K)
• Dental insurance
• Medical insurance
• Life insurance
• Vision insurance

SCHEDULE:

• Monday to Friday
• 39 hours per week

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