Job Description

Responsibilities

Join the WINNING TEAM at IGT Global! IGT is seeking a Santa Rosa area of CA. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.

• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.

• Maintain equipment to promote continuous operation of IGT equipment.

• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.

• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.

• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.

• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.

• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Playing for What Matters Most - You!

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Medical, dental, and vision benefits start on day one of being an IGT employee

• 12 paid holidays plus 2 floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)

• 3 weeks of paid vacation (accrued) per year, prorated first year

• Accrued sick time

• 401k with employer match and 100% vested day one

• Company paid parental leave, life insurance, short term disability and long-term disability

Qualifications

• High school degree or GED equivalent required.

• 1 - 2 years of experience in a customer service related position

• 1 -2 years of experience in technical repairs

• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.

• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1

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