Job Description

Are you an experienced Salesforce Administrator with expertise in Litify? Join Trust Guss Injury Lawyers, a fast-growing, dynamic legal firm, and play a pivotal role in optimizing our Salesforce & Litify platform to enhance efficiency and streamline operations. As a Salesforce Litify Administrator, you will manage the firm's Salesforce & Litify environment, ensuring seamless user experience and platform optimization. You will oversee user and license administration, handle escalated support tickets, develop and maintain dashboards, create automation workflows (Flows & Process Builder), and provide training and documentation. Your role will also involve gathering requirements, implementing best practices, and working closely with stakeholders to drive adoption and efficiency. Responsibilities: System Administration: • Manage and maintain day-to-day operations of the Litify platform. • Perform user management, including onboarding/offboarding, permissions, roles, and profiles. • Configure Salesforce & Litify, including Workflows, Process Builder, Flows, custom objects, page layouts, record types, dashboards, and reports. • Ensure data integrity, conduct regular audits, and manage data migrations or imports. • Oversee user and license management, including onboarding/offboarding, roles, profiles, and permissions. Process Improvement: • Gather requirements from stakeholders and propose technical solutions to improve workflows and processes. • Collaborate with legal and operations teams to streamline workflows and case management processes. • Customize dashboards and reports to track KPIs, caseloads, and firm productivity. • Implement automation using Flow, Process Builder, or third-party tools. Support & Training: • Provide daily support and troubleshooting for users. • Manage and resolve user support tickets, providing technical assistance as needed. • Conduct regular training sessions and create documentation to promote platform adoption. • Act as a liaison with Litify support and Salesforce when escalations are needed. • Support and integrate Salesforce apps (e.g., phone systems). • Application integration and development: • Plan and conduct integrations of new third party platforms and Salesforce modules and “add ons” into the Litify environment. • Monitor user adoption and provide training to enhance system proficiency. • Develop and maintain training materials and technical documentation. Security & Compliance: • Maintain data security policies, user access, and regulatory compliance (e.g., HIPAA, legal ethics requirements). Qualifications: • 2+ years of hands-on Salesforce administration experience, ideally with Sales Cloud and Litify. • Salesforce Administrator Certification required; Litify certification a plus. • Trailhead Badges/Super Badges demonstrating expertise in Salesforce administration. • A strong understanding of legal workflows, case management, and law firm operations is highly desirable. • Proficiency with Salesforce data management and reporting. • Strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules). • Experience in workflow automation, including Process Builder, Flows, and Data Loader. • Experience with legal tech tools like Docrio, Zoom, RingCentral, and PandaDoc, etc. is highly desirable. • Knowledge of API integrations and third-party app management. • Background in a high-volume personal injury practice is highly preferred. • Proactive mindset for continuous platform improvement and best practices. • Ability to troubleshoot, analyze complex issues, and implement scalable solutions. • Excellent communication and relationship-building skills to collaborate with stakeholders at all levels. • Experience with Metadata, Apex Class, and Triggers is a plus. About Company: At Trust Guss Injury Lawyers, we don’t just handle cases—we change lives. As a high-performance personal injury law firm, we champion accident victims with passion, precision, and purpose. Every team member is empowered to make an impact in a collaborative, client-first culture that values accountability, compassion, and results. We invest in our people with competitive benefits, generous PTO, and real career development—because when you grow, we all succeed. From rapid client response times to meaningful community outreach and a vibrant in-office team environment, we believe in doing great work together. If you're ready to bring your talent to a fast-paced firm where your contributions truly matter, we invite you to join us—and help us fight for justice, one client at a time.

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