Job Description

Company Overview:

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities:

Job Summary

As a Scheduling Coordinator at Acentra Health, you will play a crucial role in our business operations by ensuring timely assessments for Medicaid beneficiaries. You will work directly with beneficiaries, providers, and assessors to meet required assessment turnaround times and address customer needs related to scheduling.

Serving as a vital liaison between these parties, you will help facilitate seamless communication and coordination, contributing to the overall efficiency and effectiveness of our services. This is a full-time hybrid role, requiring 4 days of remote work and 1 day onsite at our Cary, North Carolina office, after completing the onsite new hire training.

Job Responsibilities

• Utilize automated systems to schedule assessments for completion by Registered Nurses for both in-home and facility settings, in line with contracted metrics and deliverables.

• Ensure accurate and timely documentation of all interactions during the scheduling process within both the state and proprietary systems.

• Initiate outbound communication with beneficiaries and providers to efficiently schedule all assessments for completion and ensure routing efficiency.

• Respond to inquiries and requests regarding assessments, scheduling conflicts, and complaints, providing prompt and effective resolutions.

• Develop and maintain a thorough understanding of internal policies, procedures, and services, both departmental and operational.

• Consult with the supervisor on complex or unresolved issues and precedent-setting decisions to ensure appropriate resolution.

• The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary.

Qualifications:

Required Qualifications, Experience, and Knowledge

• Must possess a high school diploma (or GED equivalent), with over two years of customer service and call center experience, including at least one year of direct experience in scheduling and coordinating travel routes.
• Holds a high school diploma (or GED equivalent) with over 2 years of customer service and call center experience, along with at least 1 year of hands-on experience in scheduling and coordinating travel routes.
• Strong customer service skills with a proven ability to build and maintain positive relationships.
• Highly detail-oriented with the ability to effectively multitask and prioritize tasks, even when faced with shifting or conflicting deadlines.
• Demonstrates the ability to work independently with minimal supervision, supported by strong communication, interpersonal, organizational, and time management skills, along with professionalism, flexibility, and reliability in high-pressure environments.
• Proficient in Microsoft Office Suite, including Word and Outlook, with working knowledge of Excel; experienced in data entry, spreadsheet management, and basic data manipulation.
• Reliable high-speed internet and access to a secure, distraction-free remote work environment.

Why us

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. 

We do this through our people

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career. 

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in  Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The compensation for this role is $18.00 to $19.00 per hour. 

Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

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Pay Range: USD $15.23 - USD $19.04 /Hr.

Job Tags

Hourly pay, Full time, Work at office, Local area, Remote work, Afternoon shift,

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