Job Description

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers .

Role

As a Senior Manager, Customer Success, you will be a strategic partner and trusted advisor to our health system clients, ensuring the successful implementation, adoption, and long-term impact of our generative AI solutions. You’ll lead cross-functional efforts to align our AI-powered documentation tools — such as progress notes, discharge summaries, and predicted discharge timelines — with client priorities and clinical workflows. From onboarding clinical and operational teams to driving executive engagement and surfacing actionable insights, you’ll play a vital role in driving measurable outcomes and shaping the future of AI in healthcare.

What You'll Do

• Manage a portfolio of existing, “live” customers on the SmarterDx platform
• Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
• Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
• Lead hand-offs from Sales to CS, through implementation and go-live
• Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
• Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
• Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
• Surface customer success stories, and help build a list of reference customers
• If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

What You Bring

• 7-10+ years in client success, account management, or project management roles, ideally in healthcare tech
• Bachelor’s degree required; preferred fields include Healthcare Administration, Business, Nursing, or related disciplines
• Strong history of managing complex relationships and projects with health system executives and clinicians
• Experience driving adoption and impact of digital health or clinical AI solutions in a hospital or multi-site health system
• Excellent communication and presentation skills with an executive audience
• Strong project management acumen
• Analytical mindset with proficiency in Excel or other reporting tools
• Comfort navigating clinical workflows and hospital culture
• High emotional intelligence and executive presence
• Ability to navigate ambiguity and adapt in a dynamic, fast-evolving environment
• Strong prioritization skills and a focus on execution
• Detail-oriented with a commitment to operational excellence

Nice To Haves

• Master’s degree or clinical background (e.g., RN) is a strong plus
• PMP or Lean Six Sigma certification is a plus

Compensation

• $165,000 - $185,000 salary

#LI-Remote

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
• Remote-First Team – Work from anywhere in the U.S.
• Unlimited PTO & 10 Holidays – So you can relax and recharge.
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

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