We are looking for a skilled Service Delivery Manager to join our team. This role focuses on leading and coordinating shared delivery teams, ensuring operational excellence and client satisfaction, This position is 100% remote within the USA . This is an exciting opportunity to contribute to high-impact solutions while collaborating with a mission-driven and highly talented team.
Requirements
5–8 years of experience as a Service Delivery Manager or in a similar leadership role.
Strong track record of managing delivery teams in fast-paced environments.
Excellent client-facing, organizational, and stakeholder management skills.
Experience defining KPIs, monitoring performance, and driving continuous improvement.
Main Activities
Lead and coordinate shared delivery teams across multiple projects.
Ensure high-quality service delivery in alignment with client expectations.
Build strong client relationships and act as a trusted advisor.
Implement strategies for operational efficiency and process improvement.
Track, report, and improve delivery performance.
Education
Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field.
About Definity First
Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.
We were founded in 2004, with six offices distributed across the US and Mexico. Definity First has worked for transformative, iconic companies and universities such as Tesla, Flowserve, Harvard, Berkeley, Caltech, and more.
At Definity First we do not discriminate towards gender, age, sexual preferences/orientation, religion, pregnancy, ethnicity or place of origin.
...Fraud Senior Representative - Work from Home The Experience: Are... ...Be proactive, have effective time management and organizational... ...sacrificing your well-being. Its part of our mission to set the... ...Shifts are Monday - Friday with weekends as assigned. At this...
...will have the required skills, ability and work ethic to create polished, high-quality... ...research and strategically incorporating target keywords into content Conducting brand... ...on the go This is a remote (work from home) role but candidate must be located in the...
...Overview Marin Waldorf School in San Rafael, CA is seeking an enthusiastic, creative, and dedicated Part-Time Woodworking & Outdoor Education Teacher to join our vibrant school community. This role includes leading woodworking classes for grades 58 while integrating...
...What Pharmacy Services & Delivery contributes to Cardinal Health Responsible for the prompt and accurate delivery and distribution of radiopharmaceuticals or oncology pharmaceuticals to medical care providers in accordance with customer demand and requirements of the...
...When you join Verizon You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where... ...in meaningful experiences and projects that deliver tangible business impact. Working with us, youll have the opportunity to network...